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  • Mobile App Services for Enhanced Subway Accessibility

  • Transport News SMG 1118

    The Seoul Metropolitan Government (SMG) will concentrate its efforts to creating open gangway subways for convenient use as well as guaranteed mobility rights of passengers with reduced mobility (PRMs).

    An accessibility feature will be added on the mobile app that provides subway information (lines 1 to 8) for PRMs, such as infants, senior citizens, pregnant women and the disabled. After selecting the destination station, the app will notify the user of the expected arrival time and the subway’s current location in real time via text or voice message. The message will also inform the user of the exits, nearest restrooms, and turnstile locations.

    An increased number of elevators will be installed at subway stations (lines 1-8) that require accessibility services for PRMs. The SMG will install elevators at 261 of the total 283 stations by the end of this year.
    The SMG acquired the mandatory barrier-free (BF) certification for all the subway trains that will be newly introduced, and plans to further improve the subway environment, such as by implementing priority seating for PRMs including wheelchair-bound passengers, and vertical handles.

    Furthermore, video telephones for the visually and speech impaired will be installed at forty-five subway stations, including Seoul Station and Jamsil Station, for sign language interpretation services. Users will be connected to agencies that can provide help, such as sign language interpretation centers.

    In the latter half of this year, stickers will be placed on the floors of wheelchair seats on subway line 8 in order to provide space for wheelchair-bound passengers. Multilingual signs will also be posted on top of priority seats for PRMs as part of a pilot operation.