Seoul City has stated that a telephone counseling service for foreigners was commenced on Feb. 24, by the city’s one-stop 120 Dasan Call Center, by integrating the counseling service for foreigners offered by the Seoul Global Center (1688-0120) into the 120 Dasan Call Center.
As a result of the integration of this service, foreigners can make inquiries or receive counseling on a variety of issues, even during the holidays and at night, by dialing 120 to connect with the 120 Dasan Call Center. The move is aimed at offering a high-quality counseling service to foreigners on the overall issues of living in Seoul, using the rich information and expertise of the 120 Dasan Call Center.
The counseling service for foreigners is available between 9:00 a.m. and 10:00 p.m., 365 days a year, compared with a previous available time between 9:00 a.m. and 6:00 p.m.
Also, foreigners can use this counseling service wherever they are in the world because a telephone call made between 22:00 p.m. and 9:00 a.m. is automatically transferred to the Korea Tourism Organization (1330).
Foreigners can use the counseling service by dialing 120 and then pressing 9. To access the required language press 1 for English, 2 for Chinese, 3 for Japanese, 4 for Vietnamese and 5 for Mongolian.
Foreigners can receive counseling on tourist spots, travel information, immigration matters, financial transactions, multi-cultural family and labor issues. The 120 Dasan Call Center plans to increase the level of satisfaction with this service by directing foreign callers to the relevant organizations, such as the e-Government for Foreigners (1345), the Korea Tourism Organization (1330), the Emergency Medical Information Center (1339) and the Korea Migrants’ Center (1644-0644), when more specialized counseling is needed.
In the future, the 120 Dasan Call Center plans to gradually expand the number of foreign languages available for the counseling service and increase the quality of counseling after reviewing the nationalities of foreigners living in Seoul.