For innovative improvement of emergency service quality, the city of Seoul installed AI speakers in an ambulance for the first time in Korea and held a demonstration at the Seoul Metropolitan Fire & Disaster Headquarters on December 17.
An official from the Seoul Metropolitan Fire & Disaster Headquarters said, “An AI speaker has been developed for ambulances through a collaboration between Yangcheon Fire Station and KT. Test operation of the speaker will begin soon.”
It is important to make sure that paramedics can use both of their hands freely during first aid and transportation. Until now, paramedics have faced inconveniences, such as having to make phone calls for medical guidance with one hand while administering first aid to patients with the other hand.
It is expected that the AI speakers will allow paramedics to freely use both hands during the transport of patients who need urgent care, allowing them to focus on the patient in situations such as CPR administration.
The AI speaker recognizes the voices of paramedics in the ambulance and serves to assist paramedics with their work. In the ambulance, the paramedic can be connected to the doctor through a voice command to the AI speaker and then receive guidance for treatment, the expected arrival time to the medical institution, and information on the medical institution based on the patient’s condition. In addition, voice command recording is available to prepare for verbal abuse or assault in the ambulance.
It also provides English, Japanese, and Chinese interpretations for foreign emergency patients. On the way back from the field, it plays music as well to prevent post-traumatic stress syndrome (PTSD).
An official from the Seoul Metropolitan Fire & Disaster Headquarters said, “It is expected that the paramedics will be able to focus on the patients through the use of AI speakers based on technology of the 4th Industrial Revolution, which will in turn raise the quality of emergency response… We will decide whether to expand after verifying the effectiveness of the speaker through test operations.”