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Visiting Community Service Centers

One Year Since The Reaching-out Community Service Center – Administration and Welfare


People previously considered that community service centers were a space to handle civil complaints or treat administrative processes such as document issuance. However, with the implementation of The Reaching-out Community Service Center Policy, people are now aware that community center employees pay visits to neighbors in need to provide help, and share the concerns of the community with local residents as a residents-centered welfare service foundation.

■ Major Progresses

Since The Reaching-out Community Service Center Policy was implemented, 283 districts of 18 autonomous districts are participating in the program. In addition, 80 districts who participated from the first phase are working on the creation of residents’ engaging community while carrying out the following tasks on average.


Work Status of The Reaching-out Community Service Centers I Seoul (Average Figures of 80 Centers)

■ Creation of District Administrative Foundation for Residents Welfare

Increased Welfare Workforce

79 visiting nurses for seniors and 35 community project experts are newly hired to reinforce welfare service workforce. While the number of welfare beneficiaries increased to 9,000, the additional employment of the social welfare public officials decreased the ratio of welfare beneficiaries to worker down to 115 persons.

Increased Social Welfare Public Officials and Its Effects

Establishment of Administrative Foundation

The legal foundation for the execution of these policies such as identification of welfare dead zones was established and the unmanned certificate issuers were installed to increase administrative efficiency.

Improved Administrative Efficiency through Installation of Unmanned Certificate Issuers

■ Visiting Welfare Service

The implementation of the citizen-centered visiting welfare service has contributed to decrease in welfare dead zones and expansion of customized services and resource connection.

No. of Yearly Visits in Welfare and Health

Satisfaction with Visiting Services (Birth Families) and Improvement of Mother’s Child-Rearing Ability

Reduced Welfare Dead Zones

In-charge officials of our community and visiting nurses continued their visits to senior citizens, as a result, 7,209 senior citizens with health issues have been newly discovered. In addition, social welfare workers, community leaders and neighbors continued their efforts to identify 12,281 poor families in crisis to boost up support for them.


No. of New Subjects with Health Issues and Discovery Path of Poor Families in Crisis

Expand Linkage to Customized Service and Resources

As a result of continuous efforts to inform potential beneficiaries and provide customized welfare service, the number of applicants by potential welfare beneficiaries has increased. In addition, the issue of newly-discovered poor families in crisis has been solved with the method of case-by-case management and in connection with other service resources.

No. of Welfare Counseling and Welfare Payment Application

Link Resources to Poor Families in Crisis and Problem Solving Status

Link Service for the Health of Senior Citizens