Special City Respecting Workers’ Rights

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Seoul, Special City Respecting Workers’ Rights 2016

“Special City Respecting Workers’ Rights 2016,” a series of basic labor policies formulated in 2015, is a new policy that will be implemented in 2016 to protect the rights and interests of workers, make noticeable improvements in working conditions and quality of life. This new policy will contribute to eliminate the labor rights-related dead zone for vulnerable workers, and build cooperation between labor and management, thereby creating a variety of high quality jobs.

■ Outcome

2012
New start
• Converted 5,000 temporary workers into regular workers
• Formed task force team for labor policies
2014
Set up an insititutional framework
• Ordinance on the rights and interests of workers
• Enactment of the first regional ordinance on a living wage
2015
Build a promotion system
• Open the Center for the Rights and Interests of Workers
• Announce the first national basic plans for labor policy
• Seoul Triparite Agreement
2016~
Special City Respecting Workers’ Rights
• Establish Job and Labor Bureau

■ Major objectives (Seven Promises)

Through “Special City Respecting Workers’ Rights 2016,” the SMG will set up seven specific objectives in three areas and make efforts to improve the current situation.

Area Specific objective Contents
Protection of the rights and interests of workers - Protect the rights and interests of workers
- Eliminate the labor rights-related dead zone
- Prevent and reduce the violations of the rights and interests of workers
- Minimize the labor rights-related dead zone for workers
Creation of more quality jobs - Extended application of a living wage
- Convert temporary workers to regular workers
- Reduce working hours
- Guarantee workers stable living conditions
- Eliminate discrimination in the workplace
- Improve the quality of life for workers
- Establish safe working conditions
Establishment of cooperative and win-win labor-management relationship - Introduction of Workers Participation in Management
- Formation of a hub for labor policies
- Raise the awareness of mutual respect between labor and management
- Establish a cooperative network between labor and management

■ Expected benefits

Protect the rights and interests of workers Reduce social costs incurred by delayed payment of wage, fine charged for violation of labor laws

Strenghten cooperation between labor and mangement, and government andcivilian - Reduce labor loss and citizens’ inconvenience caused by strikes
- Increase socio-economic benefits
Improve the quality of life and working conditions - Reduce labor loss and citizens’ inconvenience caused by strikes
- Increase socio-economic benefits

■ Major plans

The Seoul Metropolitan Government plans to invest 260 billion won into 32 businesses so as to improve working conditions and transform Seoul into a better place to work by 2019.

Protection of the rights and interests of workers

To protect the rights and interests of workers, the SMG plans to provide an increased number of Protectors of Workers’ Rights, Community Certified Labor Attorneys, Protectors of the Rights of Young Part-timers, and the Open Seoul Labor Academy in order to provide one-stop services, including labor rights-related educational programs, consultations regarding prevention of infringement of workers’ rights, and relief assistance.

Protector of Workers’Rights

The SMG plans to provide consultation to low-income workers regarding delayed payment of wages and unjustified dismissal, as well as other forms of legal aid.

• Raise the number of Protectors of Workers’ Rights from 40 (15 lawyers, 25 certified labor attorneys) in 2016 to 100 in 2018.

Procedure of the settlement of violations of workers’ rights and interests

Occurence of violations of workers’ rights
• Occurence of delayed paymnt of wage, unjustified dismissal and so on

Request for consultation
• Operate 120 Dasan Call Center

Consultation
• Operate ombusman by private labor experts
• Promptly deal with consulation requests

Legal support
• Litigation services
• Connect Protector of Workers’ Rights
• Supoort legal costs

Settlement of violations
• Deal with violations of workers’ rights

Community Certified Labor Attorney

The SMG plans to provide labor rights-related educational programs and consultation to small enterprises (with less than 5 employees)

Intensive consulttion • First visit
• Intensive consultation for 2 weeks
Monitoring Half yealy monitoring
Consultation Upon request

 

• Community Certified Labor Attorney: 10 certified labor attorneys are dispatched to each autonomous district (in 2016, test operations for 5 autonomous districts)

• After the test operations of 300 offices in 2016, gradually expand to 4,000 offices by 2018

Protector of the Rights of Young Part-timers

The SMG plans to expand the operation of the protection system for the rights of young part-timers.

• Investigate the actual condition of workplaces such as stores near universities and subway stations, where most part-timers work, and inspect whether the employers write labor contracts, secure the rights to rest, or abide by the minimum wage (in collaboration with the Seoul Regional Ministry of Employment and Labor)

• Promote the campaign protecting the rights of part-timers and make plans to protect the rights of young workers and improve working conditions.

Open Seoul Labor Academy

By forming the Open Seoul Labor Academy, the SMG will establish the infrastructure for anyone to receive education regarding labor rights. In addition, it will distribute the Notebook on the Labor Rights of the Youth through convenience stores, and distribute the Seoul Bill of Labor rights to the public.

Programs tailored to young part-timers, small enterprises
• Educate 30,000 people in 2016

Leaders Labor Academy for small enterprises
• 10 test operations

Start-up Academy for small enterprises Operate at 12,000 offices

Elimination of labor rights-related blind zones

To protect of the rights of vulnerable workers and increase the value of the rights and interests of workers, the SMG will make and implement plans to support the workers engaged in driving or delivery services, working moms, foreign workers, and emotional laborers.

Creation shelters for workers engaged in driving or delivery service

The SMG will operate shelters for workers engaged in driving or delivery services to provide not only rest areas but also consultation regarding career changes, returning to work, or finances. The first shelter for the workers engaged in driving or delivery services will open at Sinnonhyeon Station in 2016, and subsequently the shelter for express delivery workers will open at Janggyo, the shelter for chauffeurs at Hapjeong.

Operation of centers for working moms and foreign workers

• Working Mom Support Center: Through on/offline counseling services, counseling at the workplace, and the Call Center, it provides consultation and support for the settlement of conflicts (The number of the centers will go up to 4 by 2019)

• Foreign Workers Support Center: It provides reservations for counseling and interpretation services, and it operates counseling programs on the weekend (at 7 centers)

Promotion of comprehensive support for emotional laborers.

From May in 2016, the SMG will systematically promote a comprehensive support system for emotional laborers.

May, 2016 • Launch a street campaign
• Create a commitee for the rights and interests of emotional laborers
June, 2016 Announce guidelines on the protection of emotional laborers at public institutions
July, 2016 • Provice counseling and psychotherapy
• Implement test program for training to handle malicious civil complaints
2017 • Create Supprot Center
• Build the network between private and publci sector

Creation of safe workplace for workers contracting out municipal services and service workers

The SMG will improve working conditions for the workers contracting out municipal services.

Job security for workers contracting out
• Make employment buyout mandatory
• Promote long-term contracting out

Improvement of working conditions for the workers engaged in the service industry
• Make mandatory compliance with guidelines for insurance
• Specify the number of workers ateach workplace
• Apply the market price to unit labor costs
• Apply four insurances and severance pay

Improvement of working conditions for the workers engaged in cleaing services

• Improve rest areass for workers
• Continued monitoring and management

Extended application of a living wage

The SMG will require contracting out to provide a living wage so that the quality of life for the workers will improve.

Application of a living wage (to contracting out)

• After the complete enumeration survey on contracting out, guarantee the workers a living wage
• Revise management guidelines and standard form of contract (May 2016)
• Notify the application of a living wage to contracting out (June 2016)

Guarantee of a living wage for the workers engaged in contracting out of municipal services

• Pay a living wage relfecting unit cost of labor (KRW 8,209 per hour) according to protection guidelines on service workers

Raise the awareness of a living wage
• Sign MOU with private companies: Select companies based on their business type and chracteristics and sign MOU for a living wage
• Designate “Living Wage Day (Oct. 2016)” and launch a campaign promoting it

Extended application of a living wage to the private sector
• Give advantages to the companies that are contracted out by the SMG
• Give preference to the companies that are certified as Hi Seoul Brand or good social enterprises

Conversion of non-regular workers into regular workers

The SMG will convert non-regular workers into regular workers so as to create a workplace free from discrimination and improve working conditions.

To this end, the SMG will phase in the conversion policy, which was launched in 2012, until 2020.

• Convert temporary workers at the SMG into regular workers (7,296 employees)

• Plan to acheive 100% of conversion rate by the end of 2016

• By monitoring quarterly, continue to create more jobs to be given to regular workers

• Deliberate whether work should be permanent → Cut off the source of hiring teporary workers

• Improve working conditions to eliminate discrimination against temporary employees
- Set up hotlines and/or guidelines for prevention of harrassment at work
- Improve welfare inclduing paid leave, or expansion of rest areas

• Encourage autunomous districts or contracting out of the government to convert temporary workers into non-regular workers
- Autonomous district: Convert every temporary employee in charge of permanent work into regular workers (by 2020)
- Contracting out : Increase the rate of the conversion and make employment buyout mandatory

• Extended application of the conversion to the private sector
- Provide incentives to companies that takes the initiative in this policy
- Expand the beneficiaries of subsidies for the conversion

Shorter working hours

The SMG will convert non-regular workers into regular workers so as to create a workplace free from discrimination and improve working conditions.

“Shorter Working Hours Model” will be implemented on a trial basis and further expand to the private sector, thereby improving the quality of life for workers and creating more jobs

Implementation of a pilot version of Shorter Working Hours Model

SEOUL CREDIT GUARANTEE FOUNDATION SEOUL MEDICAL CENTER
Current status • Work overtime due to a heavy workload • Work overtime due to nursing handover
• High turnover due to heavy workload
Improvement • Introduce overtime cap of 8 hours per week
• Set up a fund to create jobs by adopting the Seoul-type shorter working hour system
• Overhaul the current three shift system of 5 teams
• Overhaul leave system

Extended application of Shorter Working Hours Model

• Apply the model to 19 municipal government-invested agencies (by 2018, Seoul Convention)

• Host expert forums for reductions in working hours, agreements with companies, continue planning and promotion to contribute to expanding the model to the private sector

Adoption of Workers Participation in Management (WPM)

Since October in 2016, the municipal government funded agencies will adopt the WPM scheme so that these state-owned corporations can achieve management transparency and strengthen social responsibility. For the stable adoption of the system, the SMG will listen to the opinions of the interested parties and experts to form the public consensus and implement the system smoothly.

April-May Collect opinions and announce the plan for the enactment of ordinance
May Collect opinions through public hearings and policy debates
August Submit ordinance to Seoul Metropolitan Council
September Deliberate ordinance and pass a vote on the ordinance
October Adopt WPM

Establishment of the hub of labor policy

Since October in 2016, the municipal government funded agencies will adopt the WPM scheme so that these state-owned corporations can achieve management transparency and strengthen social responsibility. For the stable adoption of the system, the SMG will listen to the opinions of the interested parties and experts to form the public consensus and implement the system smoothly.

Strengthen cooperation between labor and management, and government and the public

Hold a general meeting of Labor, Management, Government, Civilian Conference (June 2016): Discuss the issues of the economy and job creation

• Launch a Campaign for Our Better Workplace (July 2016): Launch a street campaign in which the four parties of labor, management, government, and civilian take part.