People previously considered that community service centers were a space to handle civil complaints or treat administrative processes such as document issuance. However, with the implementation of The Reaching-out Community Service Center Policy, people are now aware that community center employees pay visits to neighbors in need to provide help, and share the concerns of the community with local residents as a residents-centered welfare service foundation.
Since The Reaching-out Community Service Center Policy was implemented, 283 districts of 18 autonomous districts are participating in the program. In addition, 80 districts who participated from the first phase are working on the creation of residents’ engaging community while carrying out the following tasks on average.
79 visiting nurses for seniors and 35 community project experts are newly hired to reinforce welfare service workforce. While the number of welfare beneficiaries increased to 9,000, the additional employment of the social welfare public officials decreased the ratio of welfare beneficiaries to worker down to 115 persons.
The legal foundation for the execution of these policies such as identification of welfare dead zones was established and the unmanned certificate issuers were installed to increase administrative efficiency.
The implementation of the citizen-centered visiting welfare service has contributed to decrease in welfare dead zones and expansion of customized services and resource connection.
30, 694 people(52,330 Accumulated)
Out of 16,945 seniors aged 65, visit 10,450(62.5%)
Out of 12,637 seniors aged 70, visit 7,327(57.7)
Visit 12,962 seniors aged 70 and older
5,683 people(8,273 Accumulated)
Out of 27,069 families with new-born, visit 5,683(21%)
Out of 70,216 subjects, visit 61,984(88%)
General visit: 9.04 point
Contnuoues visit: 9.28 points
In-charge officials of our community and visiting nurses continued their visits to senior citizens, as a result, 7,209 senior citizens with health issues have been newly discovered. In addition, social welfare workers, community leaders and neighbors continued their efforts to identify 12,281 poor families in crisis to boost up support for them.
Depression 798 people
Dementia 855 people
Weak elder 5,556 people
As a result of continuous efforts to inform potential beneficiaries and provide customized welfare service, the number of applicants by potential welfare beneficiaries has increased. In addition, the issue of newly-discovered poor families in crisis has been solved with the method of case-by-case management and in connection with other service resources.
No. of early Counseling 271.130 issues 95%
Applying for welfare payment 116,612 issues -> 133,987 issues 14%
Applying for basic livelihood security 11,072 issues -> 41,492 issues
Basic living security 2,766 issues
Other welfare benefits 2,847 issues
Link to service 2,2293 issues
One-off service 6,038 issues
Selected case households 285 issues
Customized link to the organizations to help with health issues of senior citizens through health screening
Program for senior citizens to maintain health and obtain heaalth-related information