City Initiatives


Seoul’s basic plan for human rights (2013-2017)

Seoul Metropolitan Government announced its human rights policy blueprint for the next five years (2013-2017) to create a city where everyone is always guaranteed their basic human rights. Seoul began to devise a basic plan for human rights in March 2012, and prepared it after 15 months of consulting with the human rights committee, human rights organizations, and citizens from all walks of life, as well as with other relevant departments in Seoul.


The basic plan for human rights has the following five objectives: improving the human rights of second-class citizens, creating a human rights-oriented urban environment, diffusing a human rights value-oriented culture, laying the groundwork for the human rights system, and constructing the community’s cooperative system. It consists of 17 areas, 25 key tasks, and 73 detailed tasks.

[Policy vision]For Seoul to be a place where everyone is always guaranteed their basic human rights

Five policy objectives and 25 key tasks

Senior citizens
  • Disabled people
  • Women
  • Elderly people
  • Labor
  • Children
  • Immigrants
  • Victims
Create a human rights-oriented
urban environment
  • City without barriers
  • A safe city
  • Residential  rights city
  • Human rights city

Diffuse a human rights value-oriented culture
  • Improve human rights administration
  • Boost people’s awareness about human rights
  • Promote the human rights culture
Lay the groundwork for the human rights system
  • Civic engagement
  • Human rights city network
Construct the community’s cooperative system
  • Civic engagement
  • Human rights city network

Shifting the policy for disabled individuals who are in facility-bound protection to being able to leave these facilities

Self-supported residence and jobs: support 20% of disabled individuals who reside in facilities to be able return to society within five years
  • Seoul Metropolitan Government is shifting its policy paradigm disabled individuals who are in facility-bound protection to being able to leave these facilities in order to support them to return to society, instead of allowing them to remain beneficiaries.
  • This policy seeks to overcome the limitations placed on disabled people’s human rights in facilities and to guarantee their right to choose and decide.
  • Thus, over the next five years, Seoul plans to bolster support infrastructures in a bid to support 20% (600 people) of the 3,000 disabled people who are residing in facilities to be return to society where they can support themselves.
  • Specifically, Seoul will bolster its residential support efforts, including experience home and self-support life programs, and it will develop job rehabilitation facilities to help the disabled have jobs where thy can support themselves. The city also plans to provide information on self-support issues by providing things such as colleague consultation, to facility users.

The government and the local government made their first-ever push together to survey women engaging in care services, and to prepare comprehensive measures.

Activating job support centers, social enterprises, and cooperatives to help stabilize employment

Seoul Metropolitan Government is set to survey the status of female caregivers, such as baby sitters, home chore workers, and other types of caregivers whose human rights are not regarded as being properly protected. The city is doing so in a bid to devise comprehensive plans for promoting their human rights.

  • This is the first-ever attempt by both the government and the local government. Currently, the number of women engaging in care services is estimated at 30,000 in Seoul alone, but their wages and working environments are considered to be poor.
  • Seoul plans to form a taskforce for this initiative and to establish and operate a job support center for female caregivers to protect their interests and labor rights.
  • In order to stabilize their employment situations, Seoul will activate care service social enterprises and cooperatives, and will implement welfare programs for helping them to manage their health.

Pushing the policy for immigrants in Seoul by reflecting their labor rights, their culture and welfare requirements, and their voices

Establishing the administrative team for immigrant workers’ human rights, and a welfare and culture center for immigrants

Seoul’s population is made up of 4% immigrants. Believing that a city’s human rights level is equal to that of its immigrant inhabitants, Seoul is implementing a policy for promoting the human rights of alienated immigrants in a bid to realize a high-level human rights city.

  • In connection to this, Seoul will organize a human rights team for immigrants, which will consist of one team head and two members, to protect immigrant workers’ human rights and to promote their rights and interests.
  • In order to solve the residential problems that are associated with immigrant workers’ sudden change of workplaces and the treatment of their diseases, the exclusive administrative team will, starting next year, provide subsidies to the private immigrant shelters to stabilize their operations.
  • After 2017, as a mid- and long-term plan, Seoul will establish welfare and culture centers in areas that are accessible to immigrants.
  • By securing spaces in complex-development city centers, including public facility relocation sites, Seoul is establishing counseling rooms, lecture rooms, interpretation centers, children’s play rooms, libraries, and community lounges.
  • Seoul plans to provide specialized services at these facilities in order to promote the human rights and welfare services of alienated immigrants, such as immigrant workers, Chinese ethnic Koreans, and refugees, in a bid to enhance their quality of life.
  • In order to reflect the voices of immigrants, Seoul holds meetings on a quarterly basis for discussing policies that are related to immigrants, and from 2015, it will operate meetings between the representatives of immigrant groups.
  • A committee of immigrants representing immigrant communities has been formed to discuss community problems and to propose immigrant-related policies.

Pushing a policy to improve the working environment and working conditions of youths with part time jobs and workers that second-class citizens

Researching the working status of workers that second-class citizens in small, poor businesses in order to create improvement measures

Seoul is set to improve the human rights of youths with part time jobs, irregular workers, workers without the benefit of the four mandatory insurances, and non-unionized workers, along with other workers that second-class citizens.

  • Seoul is making a youth human rights pocketbook, which contains easy-to-understand regulations on the working conditions that fall under labor-related laws, such as the Master Act on Labor, Lowest Wage Criteria Act, and the Youth Protection Act. It will be finished by July and will be distributed to youths and business owners as a means to protect the labor rights of young people.
  • Seoul is pushing to educate employers and youths about the protection the labor rights of young people.
  • Seoul plans to turn irregular workers at the Seoul Government offices and the other institutes that are under its control into regular workers within the next five years, and to survey the working status of workers that second-class citizens at small, poor businesses (June – November 2013) in a bid to create improvement measures.
  • Seoul plans to devise and implement a master labor plan that will be designed to guarantee the labor rights that are stipulated in the labor-related laws.
  • Seoul is pushing to conduct surveys on education, working status, and the living wages system with a focus on the improvement of awareness about labor, monitoring working status, and improving the welfare of workers that second-class citizens.

Improving the transportation environment to help those who are physically weak to be able to move about easily and conveniently

Adopting bus information terminals (BITs) for those who are physically weak, and installing safety footholds in chasms in curved subway platforms

To promote the rights of the disabled, the elderly, and children to be able to move about freely, Seoul is improving its bus culture for those who are physically weak, and is implementing projects that are designed to improve pedestrian rights.

  • Seoul will be adopting low-bed buses by 2015 to account for 50% (3,685) of its total number of buses, and will hire an additional 66 drivers for call taxis for the disabled, thereby reducing their wait time.
  • Seoul is developing apps for booking the boarding of low-bed buses by which to inform low-bed bus drivers of the booked boarding by disabled and elderly, and is installing BITs that are equipped with voice recognition and kiosk functions at 400 bus stops.
  • In addition, Seoul will be adding 80 elevators and 116 escalators to subway stations by 2015, and will continue to establish a “one station, one traffic line system” from the subway station entrance to the platform. To ensure the safety of wheelchair users, Seoul first test installed safety footholds in chasms in curved subway platforms, and put them in 128 stations in a bid to improve the transportation environment for those who are physically weak.
  • For the project of improving pedestrian rights, Seoul will implement exclusively pedestrian sections on nine streets in places such as Sejongno and Itaewon before it gradually expands the system. It will also install all-direction crossings on four main streets in places such as Gwanghwamun.

Supporting the healing of human rights victims, improving the human rights of senior citizens, and creating human rights schools

Developing healing programs for victims of public rights enforcement, implementing human rights abuse prevention projects involving senior citizens, and creating human rights schools.

Seoul is pushing its diverse human rights policies, such as supporting the healing of human rights victims, improving the human rights of senior citizens, effectively guaranteeing the residential rights of homeless people and people whose residences have demolished due to development projects, and creating human rights schools.

  • For projects aimed at supporting the healing of human rights victims, Seoul is implementing healing and rehabilitation programs for human rights victims, and has installed and operates shelters for those who are disabled and victims human rights violations as a means to help them lead a normal life.
  • Seoul is surveying the status of victims of public rights enforcement to develop healing programs and a support system.
  • Seoul is implementing projects that are designed to promote the working rights of  senior citizens in this aging era, to enhance opportunities for the elderly to enjoy other cultures, and to prevent the mistreatment of senior citizens.
  • Seoul is implementing policies that are designed to guarantee the residential rights of second-class citizens, such as people whose residences have demolished due to development projects, residents in shanty houses, those who are homeless, etc.
  • Seoul is implementing human rights value-oriented policies in all of its administration, and is pushing for the use of human rights-friendly language.
  • Seoul is implementing a policy to allow anyone to learn about the importance of promoting citizenship rights anytime throughout their lifetime.

In order to effectively implement its basic plan for human rights policy, Seoul is set to devise and implement yearly action plans, to evaluate implementation results, and to publish human rights reports every two years in a bid to faithfully implement its basic plans.


유럽연합과 북미의 여러 국가들에서는 사회혁신이 복잡한 사회 문제의 해결을 위한 정부 정책의 중요한 이슈로 자리잡고 있다.

  • 영파운데이션에서는 사회혁신을 ‘사회적 목표와 필요를 충족시키는 새로운 아이디어를 디자인, 개발, 발전시키는 프로세스’라고 정의하고 있음>아울러 공권력피해자 실태조사를 실시해 치유프로그램 및 지원체계를 개발할 계획이다.
  • 사회혁신은 사회문제를 새롭고 효과적인 방법으로 해결하는 것이며, 정부, 기업, 시민사회의 협력을 통해서 이루어짐
  • 미국 오바마 정부는 Office of Social Innovation and Civic Participation을 설립하여 새롭고 혁신적인 방법으로 지역사회의 문제 해결 방안을 모색하였음

한국에서도 이미 사회 문제를 해결하기 위한 주목할 만한 혁신적 시도들이 있어오고 있습니다.

  • 사회혁신이야말로 한국의 복잡 다난한 사회문제들을 해결할 수 있는 필수적인 방법임
  • 박원순 시장은 과거 ‘희망제작소’를 통해 활발하게 사회혁신 프로그램을 개발 및 적용해 왔고 의미 있는 결과들을 만들어 냄
  • 서울시라는 공공조직을 통해 사회혁신을 확산시켜 서울을 세계적인 사회혁신 수도(Social Innovation Capital)로 만들고자 함

서울은 물론 한국사회의 사회혁신은 이제 시작단계이며, 주로 사회문제 해결을 위한 시민사회의 역할, 사회적기업, 커뮤니티 비즈니스 분야에서 사례를 볼 수 있음

국내 사회혁신의 구체적인 사례

  • 마을경제 생태계를 형성한 성미산 마을
  • 시민들의 아이디어를 정책화하는 희망제작소의 시민창안 프로그램
  • 청소년 사회적 기업 인큐베이팅 센터로 자리 잡은 서울시의 하자센터
  • 전문직 퇴직자가 비영리기관에서 다시 일할 수 있도록 돕는 희망제작소의 해피시니어 프로젝트 등 있을 것임

사회혁신 추진


  • 시민생활과 직결된 체감도 높은 사회혁신 의제 발굴
  • 만성적 사회문제 및 새롭게 대두된 사회문제의 해결
  • 시민사회․기업과의 파트너쉽 강화 및 새로운 방법과 기술 적용

시민행복과 사회가치를 높이는 혁신의제 발굴

① 사회혁신 의제 상시발굴 체계 구축

국내외 사회혁신 사례분석, 분야별 전문가 인터뷰, 실․국․본부 업무 관련 사항, 시민제안 등 다양한 경로를 통한 사회혁신 의제 발굴

② 사회혁신 주요 분야
  • 고물가 극복, 착한 소비 확산을 위한 유통 혁신
  • 시민이 공감하고 함께 나누는 생활문화와 공간 혁신
  • 베이비붐 세대 은퇴자, 어르신, 청년을 위한 일자리 혁신
  • 주거문제 해소와 시민의 안전 혁신
  • 기업, 대학, 시민, 종교단체가 함께 하는 사회참여와 공공서비스 혁신

적실성 높은 혁신의제 실행방안 기획

① 의제 성격에 따라 사회혁신담당관과 실․국․본부 분담체계 구축
  • 다수부서와 관련 있거나 소관이 불분명한 의제 : 사회혁신담당관
  • 업무계획에 반영되어 있거나 현재 업무와 직접 연관된 의제 : 실․국․본부
② 시정개발연구원 내「사회혁신연구단」운영
  • 학계, 산업계, 언론계, NGO 등으로 전문가 자문그룹 구성․운영
  • 이론적 논의 및 사례연구, 서울혁신 성과측정 등 싱크탱크 기능 수행

체계적인 혁신의제 실행 및 확산

① 서울혁신 실행워크숍 개최
  • 분기별로 공무원 및 전문가, 시민단체가 함께 참여하는 정례 워크숍 개최
  • 신규의제 발굴, 혁신의제 기획안 토론, 추진상황 점검 및 성과 공유
② 혁신사례의 대내외 확산
  • 국내외 혁신단체와 사회혁신 네트워크를 구축하여 협력사업 추진
  • 조직내 학습모임 활성화 및 직원 교육을 통한 혁신역량 강화

사회혁신 추친체계


서울열린데이터광장을 통한 공공데이터 개방


서울시는 시민에게 시정을 개방하고 공유하기 위해 2012년부터 ‘열린 시정 2.0’을 표방하고 서울시 백서, 시장 주재 주요 회의 등 행정 정보를 온라인 ‘정보 소통광장’에 공개하고 있다. 그런가 하면, 서울시 공공정보를 시민과 공유하고, 민간의 다양한 비즈니스 기회 창출과 IT 산업의 발전을 도모하기 위해 ‘서울열린데이터광장(data.seoul.’도 마련했다. 버스 실시간 운행, 지하철 운행, 금연 구역, 공공 와이파이 위치, 구두 수선소 위치, 장애인 시설 정보 등 서울시의 모든 공공데이터를 개방하고 시민들에게 제공하는 온라인 창구다. 서울열린데이터광장에 등록된 정보들은 Open API 형식으로 제공하는데, 시민들이 이를 활용해 다양한 비즈니스 창출 기회를 제공하게 한다.