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City Initiative News

  • One-stop Solution for Civil Petitions

  • SMG 4697

    Through continued cooperation with relevant organizations including the Ministry of Health and Welfare, the National Tax Service, 25 gu offices, and numerous driver’s license test centers, the Seoul Metropolitan Government has begun conducting one-stop services for filing civil petitions including registration of births, claiming government childcare subsidies, declaring business closures/bankruptcy, and applying for/receiving passports and international driver’s licenses.


     0521_icon3  Registration for birth and childcare subsidies can be done at both the Community Service Center and City Hall Civil Petition Office.

    Case 1

    Having recently given birth to a baby girl, B visited a gu office to fill out a birth registration form and apply for a childcare subsidy, but was only able to apply for birth registration. To apply for the subsidy, B was forced to make another trip to the Community Service Center.

    Up until now, the birth of a child could only be registered at the Office of Civil Service of a gu office. After registering the birth at a gu office, citizens had to make a second trip to the local Community Service Center to apply for the government subsidy available to help fund child-rearing costs. Now, thanks to the new system, it is possible to both register the birth and apply for the subsidy all at one at a gu office. However, since the amount of the childcare subsidy increases when the child begins daycare, parents must register the change in subsidy type online at http://online.bokjiro.go.kr or visit the Community Service Center.

     0521_icon3  Applications for 20 types of business categories/business closures, which previously were only available at City Hall and the local tax office, can now be done at the Civil Complaints Office at City Hall.

    Case 2

    A, a newspaper publisher, decided to close his business and went to the Civil Complaints Office at City Hall to register his business closure and declare bankruptcy. Shortly afterward, he received a VAT bill. Upon contacting the tax office, he was told that he needed to register the closure at the tax office as well, forcing him to make an additional trip.

    Previously, registering business closures for 20 business categories, including newspaper, real estate development and construction, required making two separate trips: one to City Hall and one to the local tax office. With the establishment of the Seoul City Hall Civil Complaints Office, business owners can now make one trip when registering a closure The 20 categories for which one-stop services are provided were selected due to having the highest number of civil petitions and complaints per year. Seoul City plans to expand the number of business types supported by the petition office in the near future.

    The processing method is as follows: once a business owner files for a business closure/bankruptcy) the business closure is processed by City Hall while the motion for bankruptcy is sent to the jurisdictional tax office. The citizen is kept updated on the status of his or her applications via text message or phone call

     0521_icon3  Application and issuance of passports and international driver’s license can be processed in nine districts, including Nowon-gu and Dongdaemun-gu.

    Case 3

    To apply for a passport and an international driver’s license, C visited the ○○ Gu Office of Seoul City. In the past, a visit to a driver’s license test center was required in order to be issued an international driver’s license. However, now both passports and international driver’s licenses can be applied for and issued at the Office of Civil Service.

    Previously, passports were issued by a gu office, and international driver’s licenses were issued by driver’s license test centers and police stations. Now, citizens can both apply for and receive passports and international driver’s licenses with only one visit to a gu office’s Civil Petition Office. As of this publication, these services are available in nine districts: Nowon-gu, Dongdaemun-gu, Jungnang-gu, Gangbuk-gu, Eunpyeong-gu, Seodaemun-gu, Guro-gu, Geumcheon-gu and Yeongdeungpo-gu. Seoul City plans to proactively encourage systemic changes in each district so that these services will be available in all 25 districts in the near future.