FAQ

  • 1. What are the symptoms of COVID-19?
    The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may experience body aches and pains, nasal congestion, runny nose, sore throat, or diarrhea. These symptoms are usually mild at the beginning and get severe gradually.
  • 2. How does COVID-19 spread?
    The primary infection channel of COVID-19 is through coming into contact with droplets (saliva) and/or respiratory droplets (runny nose, phlegm, etc.). When a person who contracted the virus coughs or sneezes, the droplets circulate in the air and may come into contact with other peoples’ respiratory organs. When someone touches his/her eyes, nose, or mouth with a hand contaminated with the virus, it may enter the body through the mucous membrane.
  • 3. Where can I find the latest information on confirmed cases in Seoul?
    - For further information on confirmed cases status Please check [Daily Updates] to find COVID-19 Dashboard and Statics.
  • 4. What should I do if I have similar symptoms?
    If you have such symptoms (common cold, fever, dry cough, etc.), ensure to follow the guidelines below.

    1. Do not go to school or work. Avoid going out.
    2. Rest at home and closely monitor your symptoms for three to four days.
    3. If you have a consistently high fever (38°C or higher) or your symptoms get worse, call the KCDC Call Center (1339), a local call center (area code + 120), or your local public health center for guidance. Do not go to a hospital. Visit a designated screening clinic first and receive a diagnosis.
    4. When visiting a hospital, use a car instead of public transport. Ensure to wear a face mask.
    5. Inform the medical personnel of your recent overseas travel history and whether you have been in contact with patients with respiratory symptoms.
  • 5. What is the Clean Zone (disinfected facility) certified by the Seoul Metropolitan Government?
    - Clean Zone certified by the Seoul Metropolitan Government includes two types of facilities. First, facilities that are thoroughly disinfected and proven to be safe after a visit by a confirmed patient. After a health center or a specialized company conduct disinfection, Seoul Research Institutes of Public Health and Environment run inspections of the facilities. Second, multiuse facilities that are regularly sanitized to relieve public concern regardless of any visit by confirmed patients.
  • 6. What is a designated screening clinic? Where can I get treatment?
    - Screening clinics are where people who show symptoms of COVID-19, such as coughing and fever, can seek and receive medical treatment before visiting a medical institution. As of March 16, 2020, there are 4 Drive-Through Screening Stations, 74 public health care centers, and 67 hospitals in Seoul.

    - For further information on screening clinics and list of designated clinics in Seoul, please check [Screening Clinics] tab under [Countermeasures].
  • 7. How should I self-quarantine?
    Patients who are put in self-quarantine are prohibited from going out in order to prevent the spread of the coronavirus. Patients are asked to stay alone in a separate place, and in inevitable cases where you have to go out, for example, going to a hospital for treatment, you must call the designated public health center for guidance.
  • 8.How is the movement information of the confirmed cases collected?
    The movement information of confirmed cases is collected using credit card transaction data, CCTV footage, and mobile GPS data. According to the Infectious Disease Control and Prevention Act, GPS information can be used without a user’s consent in cases that are directly linked to citizens’ life and safety.
  • 9. What is the social distancing campaign?
    Social distancing is a measure of minimizing contact between confirmed cases and non-infected people in order to block or slow the spread of a highly infectious disease.

    To prevent the spread of COVID-19, citizens are encouraged to voluntarily participate in this campaign. Citizens are asked to stay in safe places, reduce face-to-face interaction with others, stop engaging in outdoor activities for a while and try to stay calm.
  • 10. How are inbound travelers(arrivals) quarantined upon entering Korea?
    Travelers who are subject to special entry procedures must verify their address and contact information to enter Korea. They are asked to install the Mobile Self-diagnosis App to check the infection possibility such as having a fever while staying in the country. All inbound travelers to Korea must check their health condition and enter their symptom information on the app for 14 days from the arrival day.
  • 11. Where can I find information on medical supplies manufacturers in Seoul?
    - Real-time RT-PCR (reverse transcription polymerase chain reaction), the method used in Korea to determine confirmed cases of COVID-19, utilizes molecular diagnostics to make a diagnosis via genome sequencing. An RT-PCR test requires approximately six hours and has an accuracy of over 95 percent, making it the most accurate diagnosis technique currently available.

    - COVID-19 medical supplies manufacture information is available at the above [Medical Supplies] tab.
  • 12. Where can I find information on the disinfection/quarantine policies of cities in other countries?
    - Cities come into their own in times of crisis as we are armed with practicality, rationality and solidarity. COVID-19 is fast-spreading, but cities can respond faster. COVID-19 is highly contagious, but cities can be even stronger through concerted efforts. There is no doubt that our solidarity and cooperation will eventually prevail over the virus.

    - Please find [City Info] tab under [Cities Network] above to check the COVID-19 response measures of sister/friendship cities of Seoul.
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