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Welfare, Health & Security News

  • AI-Powered Self-Quarantine Monitoring

  • Welfare, Health & Security News SMG 5136

    The Seoul Metropolitan Government (SMG) is checking the health conditions of those in self-quarantine by calling them on a daily basis using NUGU Care Call, an artificial intelligence (AI) call service, for efficient self-quarantine management.

    With the AI-powered automated check-in call service, those in self-quarantine are asked of key COVID-19 symptoms, such as fever and coughing, and the details of the calls are provided real-time to district monitoring officers.

    The service was introduced according to the necessity of efficient self-quarantine management following the increase in the number of people in self-quarantine. It helps lighten the work load for public officials in charge of managing people in self-quarantine. Accordingly, it is used by a number of local governments.

    In a satisfaction survey the SMG conducted on 25 districts about the service, 182 out of 189 survey targets (96.3%) responded that the service was helpful in lowering their work burden. Response to the service by citizens, including those in self-quarantine, was also found to be satisfactory (86.8%).

    For self-quarantine management, the SMG is conducting inspections frequently by operating spot inspection teams in 25 districts. Those leaving their self-quarantine locations without authorization are reported according to the SMG’s zero tolerance principle. In case a person in self-quarantine violates the self-quarantine regulations, he or she can be subject to a fine not exceeding KRW 10 million or imprisonment for up to one year according to Article 79-3 of the Infectious Disease Control and Prevention Act.