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  • 2015 User Satisfaction Survey of Seoul Metropolitan Government’s Official Website
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Promotion

  • 2015 User Satisfaction Survey of Seoul Metropolitan Government’s Official Website

  • Promotion SMG 3101
    research_E

    (1) Interest in Seoul City’s Administration

    1Through which channels do you usually get information on the culture, tourism, transportation, housing, and welfare of Seoul City? Please indicate the two channels you use the most.

    [ynp_poll id=117195 skin=”vertical”]

    2How would you rate your interest in information about Seoul City, including information regarding culture, tourism, transportation, housing, welfare, etc.?

    [ynp_poll id=117196 skin=”vertical”]

    3What kind of information about Seoul City interests you the most? Please state two areas that interest you the most.

    [ynp_poll id=117197 skin=”vertical”]

    (2) Website Content

    1What are the two most useful categories in the “Get to Know Us” section (https://english.seoul.go.kr/get-to-know-us/seoul-views/)?

    [ynp_poll id=117198 skin=”vertical”]

    1-1In the “Get to Know Us” section (https://english.seoul.go.kr/get-to-know-us/seoul-views/), to which category do you think more information should be added?

    [ynp_poll id=117199 skin=”vertical”]

    2What are the two most useful categories of information in the “Policy Information” section (https://english.seoul.go.kr/policy-information/key-policies/)?

    [ynp_poll id=117200 skin=”vertical”]

    2-1In the “Policy Information” section (https://english.seoul.go.kr/policy-information/key-policies/), to which category do you think more information should be added?

    [ynp_poll id=117201 skin=”vertical”]

    3What are the two most useful categories of information in the “Life Information” section (https://english.seoul.go.kr/life-information/visit-to-seoul/)?

    [ynp_poll id=117202 skin=”vertical”]

    3-1In the “Life Information” section (https://english.seoul.go.kr/life-information/visit-to-seoul/), to which category do you think should more information should be added?

    [ynp_poll id=117203 skin=”vertical”]

    4Are you satisfied with the usefulness of the “Speaking Korean” section (https://english.seoul.go.kr/category/community/speaking-korean/)?

    [ynp_poll id=117206 skin=”vertical”]

    5What other information would you like the official English website to offer?

    [ynp_poll id=117207 skin=”vertical”]

    (3) Use of Seoul Metropolitan Government’s Official English Website

    1Are you currently a member of the official English website?

    [ynp_poll id=117208 skin=”vertical”]

    2Which device do you usually use to access the official English website?

    [ynp_poll id=117209 skin=”vertical”]

    3How do you usually navigate to the official English website?

    [ynp_poll id=117211 skin=”vertical”]

    4On average, how often do you visit the official English website in one month?

    [ynp_poll id=117212 skin=”vertical”]

    5What is your main purpose for visiting the official English website?

    [ynp_poll id=117213 skin=”vertical”]

    6When searching for information on Seoul Metropolitan Government’s official English website, what search terms do you use most often? Please state one or two search words.

    [ynp_poll id=117258 skin=”vertical”]

    7In terms of accessibility, design, and content, how satisfied are you with Seoul Metropolitan Government’s official English website?

    [ynp_poll id=117214 skin=”vertical”]

    (4) Desired Changes to Seoul Metropolitan Government’s Official English Website

    1What steps do you think need to be taken to ensure the ease of use of Seoul Metropolitan Government’s official English website and promote greater interaction between the visitors of the official English website and those of other websites?

    1-1The comments section should be improved.

    [ynp_poll id=117215 skin=”vertical”]

    1-2Online events should be held frequently.

    [ynp_poll id=117216 skin=”vertical”]

    1-3There should be more bulletin boards and communities

    [ynp_poll id=117217 skin=”vertical”]

    1-4The website’s links with social media, including social log-in, should be strengthened.

    [ynp_poll id=117218 skin=”vertical”]

    2What two factors should be considered the most regarding improving the convenience of visitors to Seoul Metropolitan Government’s official English website?

    [ynp_poll id=117219 skin=”vertical”]

    3Please state any change that you would like to see made to Seoul Metropolitan Government’s official English website.

    [ynp_poll id=117079 skin=”vertical”]

    ※ The following questions are requesting information regarding the respondent’s characteristics. The answers will be used for statistical purposes only.

     Gender

    [ynp_poll id=117221 skin=”vertical”]

     Age

    [ynp_poll id=117222 skin=”vertical”]

     Nationality

    [ynp_poll id=117223 skin=”vertical”]

     Occupation

    [ynp_poll id=117224 skin=”vertical”]

    ▣ The following information is needed in order to provide a gift via a prize draw. It will be used only for the purpose of providing the gift.

     Respondent’s name

    [ynp_poll id=117225 skin=”vertical”]

     Respondent’s e-mail

    [ynp_poll id=117226 skin=”vertical”]

    ※ Thank you so much for your participation! The information contained in this survey will serve as a valuable resource in improving Seoul Metropolitan Government’s official English website.