The country’s largest public call center – the 120 Dasan Call Center – celebrated its launch on Nov. 18, 2009, to provide foreigners with a convenient one stop service for all their travel and living information needs, on a single phone number, wherever they are in the country.
Seoul City said the number of daily calls as of Nov. 18, 2010, the call center’s first anniversary, had topped 20,000, thus positioning the center as Seoul’s premier public call center.
In addition, the daily average number of callers to the consolidated public call center totaled 40,514, more than a two-fold jump from the average of 19,707 calls before the consolidation. Meanwhile, a total of 12.9 million consultations were provided.
The 120 Dasan Call Center is aiming to continuously evolve to offer the best quality and diversity of services. As a complement, a web-based free consultation service – the “Web Call Service” – is also available.
The mobile-phone text messaging service has been available in five languages since Feb. 24, 2010. The languages cover English, Chinese, Japanese, Vietnamese, and Mongolian.
“The record of sought consultations serves as a valuable source for gauging the current interests of citizens,” Kim Chul-hyun, an official at the Seoul Metropolitan Government, said. “We will make every effort to serve as the closest communications channel to the public and be as receptive as possible,” he added.