- Seoul’s ‘120 Dasan Call Center’ consolidated with call centers by 25 local district offices
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Seoul City’s one-stop ‘120 Dasan Call Center’ service has been consolidated with the call-center services of 25 local district offices (out of 52) in the city. On Nov. 18, Seoul City and the 25 district offices held a ceremony to formally start the consolidated service, allowing residents to dial 120 to learn anything about Seoul. The consolidated service came about a year after Seoul City and the 25 district offices signed a memorandum of understanding to merge their call-center services. Following preparations and trial operations, the consolidated service now allows residents to resolve their difficulties and make inquiries simply by dialing 120, even though they may not know the telephone numbers of their district call centers or officials who are in charge. The 120 Dasan Call Center service, which operates 24 hours a day throughout the year, has been expanded to end inconveniences regarding local districts, and it is poised to be a one-stop service for daily life for citizens in Seoul. Throughout the consolidated service, Seoul City aims to end inconvenience being felt by people who previously used call-center services provided by the district officers - such as waiting on hold, continuous call transfer and repetitious questions. Also, from the point of view of the callers, the 120 Dasan Call Center has improved its services by swiftly transferring calls to officials who are in charge when there is the need for specialized consultation. An official at Seoul City said, “The quantity and quality of information that a citizen can get have been upgraded by building database on civil service consultation and daily living in Seoul over the past year. Also, inconveniences stemming from the districts can be swiftly reported and resolved.” At the launch ceremony, Seoul Mayor Oh Se-hoon and mayors of the district offices vowed to make Seoul more convenient, safer and happier. Mayor Oh said, “Despite its relatively short service period of two years, the 120 Dasan Call Center is loved by citizens for its various services, including consultation service via mobile-phone text messages, location service and consultation through sign language, with the number of cumulated inbound calls surpassing 10 million. I expect the consolidated service to be truly helpful in making life in Seoul happy by understanding citizens’ minds and resolving their difficulties, beyond a consolidation of telephone numbers,” Oh said.
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